Student Support Resources

Student Virtual Support Resource Page

We know the transition to online classes can be challenging.
We are here for you.

Credit classes resume online beginning March 23 through the end of the semester. 
Students in credit classes should check their NVCC email and Blackboard for communication from their professors. 

As we transition to being a “virtual campus” amid Coronavirus precautions, NVCC is working hard to provide online options for many of our regularly offered services. Below is information to help make this transition easier for you.

Click on the listing to get information on:

Taking Classes Online

Attention Students! Online course evaluations are now open through Thursday, May 7, 2020!  Log in to my.commnet and look for the "Evaluate My Course(s)" link when you enter self-service.  Follow the instructions from there.  This is your opportunity to help us ensure the continued delivery of quality educational experiences to all NVCC students!

All NVCC courses resume online beginning Monday, March 23, and will continue that way through the rest of the semester. You should receive e-mails and announcements from your professors that let you know how they will be using Blackboard and possibly other technology to teach your classes. Remember, we want you to succeed! So please reach out to your professor if you need any support.  Please log into Blackboard as soon as possible to prepare for online learning. Instructions for logging into Blackboard can be found here.

How to contact tech support to continue your studies online:

  • Blackboard help desk- 24/7 help for students with Blackboard by calling 860-723-0221. Afternoons and nights may have longer wait times as less staff is available.
  • The CSCU online helpdesk has multiple resources for you including an online chat or phone support 860-723-0221
  • A service ticket can be submitted by sending an email to:  Note:This must be done from your college email. 
  • Contact Distance Learning staff if you need more help: Carrie Horvath at or Lew Boyce at

Any questions about course content (deadlines, homework/quiz/assignment questions, etc.) should go directly to your professor. Search for individual faculty and staff contacts in our employee directory or in Blackboard. Please note that email will be the quickest and most efficient way to reach people at this time.

Need Textbooks? 

Follett Bookstore is supporting our faculty and students during this time by offering:  

  • FREE Online Shipping Offer: Visit the NVCC George D. Yonan Memorial Bookstore website for Free Shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, apparel, technology and more.  
  • Access to eBooks at NO Additional Charge: Visit the NVCC George D. Yonan Memorial Bookstore website to gain access to eBooks at no additional charge with your .edu email address. You can access up to 7 eBooks for the designated period free of charge. 
  • FREE Access to Lumen Learning OER Courseware: Lumen Learning, Follett’s Open Educational Resources (OER) partner, is offering FREE access to courseware to help supplement content, and offer additional resources to faculty, click here for the Lumen offer.  
  • FREE Shipping on Rental Returns & Deadline Extensions: The NVCC George D. Yonan Memorial Bookstore is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. Click MORE + in the top right-hand corner of our bookstore’s website for Follett's COVID-19 message. Detailed information about the processes may also be found in the Frequently Asked Questions.   

VitalSource has joined leading publishers to help ensure students can continue to access quality digital course materials due to a recent and rapid campus shift to distance-learning. Get FREE course materials and textbooks here.

Free student-use software downloads

  • Office 365: Every active student can install a copy of Microsoft Office 365 suite (word,excel, powerpoint, etc) on up to five (5) personal computers. You will need to sign into with your NetID. Instructions to access Office 365
  • Creative Cloud: Adobe has provided temporary at-home access to Creative Cloud suite to students impacted by COVID-19, so that you can continue working remotely. Instructions to download Creative Cloud

Other technical support:

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Tutoring Services

Our goal at the ACE is to continue to provide the greatest possible flexibility to our students and support you in completing your assignments so you can successfully advance in your academic program. For the rest of the Spring 2020 semester, we are shifting the ACE in-person tutoring and academic support services to online tutoring and support. ACE tutors are trained and prepared to help you! 

To request a tutoring session, click here
ACE Online Tutoring 

 Day Operating Hours  Accepting Tutoring Requests Until
Monday - Thursday 8:00AM -8:00PM 7:30 PM
Friday 8:00AM - 5:00PM 4:30 PM
Saturday - Sunday 12:00PM - 4:30PM 4:00 PM

Our tutoring team is working virtually to assist you via the link above.  You may also reach out to them by email at: Rob Sheftel, and Aimee Tiu-Wu,

Nursing student tutor: Ashley Morin,

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Library Services

Library staff is available to chat online or text (203) 951-8189 during the following hours: 
Monday – Thursday, 8am to 8pm | Friday, 8am to 4:30pm | Saturday & Sunday, 10am to 2pm

Visit the Library home page to:

  • Email your library at:
  • Text a librarian at (203) 951-8199 during regular hours)
  • Follow the library on Instagram and Facebook for more frequent updates and info!

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Need to meet with an academic advisor?

The Center for Academic Planning and Student Success (CAPSS) welcomes you to Live Support for NVCC Students.   In this open forum we can answer general academic and advising questions, connect you to counselors, advisors, disability services, testing and transfer information.  Please click on the link below to meet with someone in real time.  If you’re trying to access this site outside the times listed below please email us at with your questions and contact information. If you do not have access to email , the department is checking voicemail each day.  Please call 203-575-8025 and an advisor will get back to you as soon as possible. 

Monday: 9am - 12pm  Join or 3pm – 6pm  Join

Tuesday: 9am - 12pm  Join or 1pm - 4pm  Join

Wednesday: 9am - 12pm  Join or 1pm - 4pm  Join

Thursday: 9am - 12pm  Join or 1pm - 4pm  Join

Friday: 10am-1pm  Join or 1pm -4pm Join

Current students may also reach out to their assigned academic advisor (usually, your program coordinator). You may find your assigned advisor by logging into myCommNet and accessing “DegreeWorks”Watch the video below for complete instructions!

Search for individual faculty and staff email addresses in our employee directory.


Our CAPSS team is providing ongoing workshops on the following topics:

-Degree Works and Registration
-Disability Services
-Coping with COVID-19

Find the full list of dates and times and register click: CAPSS WORKSHOPS

Current Students - Need help on how to register online?

View step-by-step instructions on how to register

How to Find Your Advisor

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Career Counseling Resources

Looking for work?  Did you know new job listings are regulary added to the College Central job board?  

The Center for Job Placement and College Opportunities has numerous online resources to assist you on your career search, including the online job board College Central.

Our Center for Job Placement and College Opportunities staff is working virtually and can assist you including reviewing your resume! 
You may reach out to them at

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Enrollment Services


Our Admissions team is working virtually and is ready to assist you. 

During our campus closure, please use the following links to speak live with an Admissions Representative:

  • Mondays, Wednesdays, Fridays from 1:00pm-4:00pm Join
  • Tuesdays, Thursdays from 9:00am-12:00pm Join  (sorry, not available Tues. 5/19 nor Tues. 5/26)

You may also reach them by emailing
You may apply to the college at

Join us for a virtual information session and see all NVCC has to offer!

Our fall 2020 Admissions and Enrollment guide explains the steps to apply and register at NVCC.

Financial Aid/Veterans:

It's never too early to apply for Financial Aid!  
First step is to get your FSA ID
Then go to and fill out your application.
NVCC school code is: 006982

Our financial aid team is working virtually and is ready to answer your questions. 
During our campus closure, please use the following links to speak live with Financial Aid:

  • Thursday, 9:30am - 12:00noon Join

Or feel free to email them at

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The Office of the Registrar is working remotely and can be reached by email at

Summer 20 and Fall 20 online registration for continuing students begins April 7.
Search courses here.

Not sure how to register online?  Watch this step-by-step video!

or follow the steps outlined below

  1. Login to myCommnet
  2. Access Banner Self-Service
  3. Click "Registration/Schedule"
  4. Select "Class Registration"
  5. Select the term for registration, then submit.
  6. Enter your CRNs and click "Submit Changes" or click on the "Class Search" button to find courses.
  7. Once you see "Web Registered," you are registered and payment must be initiated.
  8. Click "Billing/Payment" link at the top to initiate and follw the payment process.

Need help? 
Registration questions: Email the Office of Registrar at . Please indicate if you are registering for Summer or Fall in subject link and be sure to include your first and last name and student ID in the email.
Technical issues: Click here for IT support or call 860-723-0221. 

Important Notices:

The withdrawal period has been extended from April 20, 2020 until May 7, 2020.  This will include the following:

Full Term Classes:            1/22/20 – 5/17/20

Late Start Classes:           2/05/20 – 5/17/20

2nd Half Classes:               3/23/20 – 5/17/20

If you are considering withdrawing, contact your faculty or advisor first to discuss all your options. It's important to understand how it can affect your Financial Aid and could result in your owing a balance with the Bursar’s office. To withdraw from your Spring 2020 class(es) please complete the withdrawal form.

For questions regarding Financial Aid and the withdrawal process please contact Cathy Hardy, Director of Financial Aid at  For general questions please contact one of our Center for Academic Planning and Student Success staff members: Bonnie Goulet, Director of Student Developement Services at, or one of our advisors: Sue Houlihan:, Sam Johnson:, or Yvette Tucker:


At the direction of Connecticut State Colleges and Universities President Mark Ojakian, NVCC and the other Connecticut community colleges have adopted a pass/fail (credit/no credit) procedure for the spring 2020 semester. That means you now have the option to convert any of the grades you earn in your spring 2020-semester courses to Pass (Credit) / Fail (No Credit) grading so that the courses do not affect your grade point average (GPA). Please go to the Spring 2020 Grade Conversion website for more information and instructions about how to apply for the Pass (Credit) / Fail (No Credit) grading option.

Spring 2020 final grades have been posted to my.commnet.

At this time, students will see their earned grade in each class they have registered for.  The pass/fail option will take about a week to appear on students' transcripts.  If a after looking at their final grades a student decides they want to rescind their decision to apply the pass/fail they will need to send an email to and indicate "Rescind the pass/fail option" in the subject line.  In the body of the email it should indicate the student's name; id; the CRN, subject and number of the course they want to rescind.  For example: Lourdes Cruz, ID @01234567, I would like to rescind my pass/fail option request for the follow courses CRN 1234 MAT 095 and CRN 5678 ART 101.

For questions about the pass/fail process, please contact the CAPSS (Center for Academic Planning and Student Success) Office at

Find Out if Pass/Fail Is The Right Choice For You!

Attend a presentation to learn about pass/fail so you can make an informed decision.  
Four presentation times are available.  Join here

Tuesday, May 19: 10-11am
Wednesday, May 203-4pm
Thursday, May 21 9-10am and 8:30-9:30pm
Tuesday, May 2610-11am and 3-4 pm

Check out these FAQ's about Pass/Fail

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Our Bursar's team is working virtually and are here to answer your questions about payments.

You may reach them by email at

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NVCC Food Pantry

The NVCC Student Food Pantry will be sending home grocery packages to NVCC students in need.  Students are required to complete the application in the link below to receive a home delivery package:

NVCC Student Food Pantry Home Package Application

Other Important Resources

We understand there is a lot going on and want to make you aware of the many resources available to help you through this stressful situation. 

Community Resource Hotline:

      • 211: Find local help with food, substance abuse, income, legal assistance, mental health, youth, children and family, re-entry, health care, transportation, crisis, older adults, housing, utility assistance, and basic needs.

    Food Pantries

      • The following community Food Pantries will allow our students to access their services utilizing their NVCC student IDs: 
        • Greater Waterbury Interfaith Ministries (GWIM) 770 East Main Street,Waterbury
          Soup Kitchen 11am – 1pm (hot meal in to-go container)
          Food Pantry – Emergency Food bags available
        • Salvation Army of Waterbury
          74 Central Avenue, Waterbury 
          Monday - 9am – 10:45pm
          Wednesday – 9 am – 11am
          Thursday – 9am – 10:45am  
        • St. Vincent DePaul
          327 Baldwin St, Waterbury 
          Food Pantry – Thursdays 1p – 2p (Food bag to go)
          Soup Kitchen – Daily 11a – 12:30p (hot meal to go container) 
        • The United Way of Western Connecticut and the Danbury Food Collaborative have provided a useful tool to help individuals in the Greater Danbury area with information to access various agencies that provide food services, SNAP information and other supportive services.
        • Connecticut Food Bank COVID-19 Mobile Pantries 

      Mental Health Resources

      Free/ Reduced Price Internet Access

        • Please see the following information from Comcast. In light of the current COVID-19 concerns which has required many to work and study remotely, Comcast will be offering free internet for two months, for those who qualify:
        • Cox expands Coronavirus relief offerings for residential customers with reduced price internet for new customers and increased internet speeds.
        • Charter Communications to offer free access to spectrum broadband and wi-fi for 60 days for new K-12 and College Student households.

      Free Textbooks and Course Materials

        • VitalSource has joined leading publishers to help ensure students can continue to access quality digital course materials due to a recent and rapid campus shift to distance-learning. Get FREE course materials and textbooks here.

      Free Tax Services

           NVCC Foundation COVID-19 Emergency Student Fund

        • The NVCC Foundation Board of Directors, in collaboration with President De Filippis, established the NVCC Foundation COVID-19 Student Emergency Fund to assist NVCC students struggling with financial hardship due to the COVID-19 pandemic. The intention of this fund is to help meet the immediate needs of our students during this crisis so they can experience peace of mind and academic success. Please review the attached PDF application.  To apply for NVCC Foundation COVID-19 Student Emergency Funds please complete the fillable application and email it to Please note:  This fund does not support the purchase of technology equipment including laptop computers. There is a limited supply of Chromebooks for loan.  If you are interested in borrowing a Chromebook please fill out and submit this form.  

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Danbury Community Resources

Nuvance Health:
To donate PPE call 203-739-7227 this is the foundation office. If you have volunteers that are retired nurses, individuals with clinical background and or volunteers to translate please call 203-460-0289

Norwest Regional Workforce Board 
Visit and click on jobseekers to visit employers currently looking to increase staff due to COVID-19.

Community Action Agency: 66 North Street

Salvation Army: 15 Foster street

Facebook Page It Takes a Village COVID-19 Danbury Outreach • KEY FOOD SAFETY MESSAGE: 

Since, it is believed that cooking can kill viruses, it is recommended that the high-risk population (especially under current circumstances) such as immunocompromised hosts and seniors, avoid the consumption of RAW produce. Source:

Access the Danbury Food Pantry Guide

Access the Mobile Food Pantry Schedule 

COVID-19 Agency Needs in Northern Fairfield County

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