Student Support Resources

Student Virtual Support Resource Page

We know the transition to online classes can be challenging.
We are here for you.

Credit classes resume online beginning March 23 through the end of the semester. 
Students in credit classes should check their NVCC email and Blackboard for communication from their professors. 

As we transition to being a “virtual campus” amid Coronavirus precautions, NVCC is working hard to provide online options for many of our regularly offered services. Below is information to help make this transition easier for you.

Click on the listing to get information on:



Taking Classes Online

All NVCC courses resume online beginning Monday, March 23, and will continue that way through the rest of the semester. You should receive e-mails and announcements from your professors that let you know how they will be using Blackboard and possibly other technology to teach your classes. Remember, we want you to succeed! So please reach out to your professor if you need any support.  Please log into Blackboard as soon as possible to prepare for online learning. Instructions for logging into Blackboard can be found here.

How to contact tech support to continue your studies online:

  • Blackboard help desk- 24/7 help for students with Blackboard by calling 860-723-0221. Afternoons and nights may have longer wait times as less staff is available.
  • The CSCU online helpdesk has multiple resources for you including an online chat or phone support 860-723-0221
  • A service ticket can be submitted by sending an email to: NV-ServiceDesk@nv.edu  Note:This must be done from your college email. 
  • Contact Distance Learning staff if you need more help: Carrie Horvath at chorvath@nv.edu or Lew Boyce at Lboyce@nv.edu

Any questions about course content (deadlines, homework/quiz/assignment questions, etc.) should go directly to your professor. Search for individual faculty and staff contacts in our employee directory or in Blackboard. Please note that email will be the quickest and most efficient way to reach people at this time.


Need Textbooks? 

Follett Bookstore is supporting our faculty and students during this time by offering:  

  • FREE Online Shipping Offer: Visit the NVCC George D. Yonan Memorial Bookstore website for Free Shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, apparel, technology and more.  
  • Access to eBooks at NO Additional Charge: Visit the NVCC George D. Yonan Memorial Bookstore website to gain access to eBooks at no additional charge with your .edu email address. You can access up to 7 eBooks for the designated period free of charge. 
  • FREE Access to Lumen Learning OER Courseware: Lumen Learning, Follett’s Open Educational Resources (OER) partner, is offering FREE access to courseware to help supplement content, and offer additional resources to faculty, click here for the Lumen offer.  
  • FREE Shipping on Rental Returns & Deadline Extensions: The NVCC George D. Yonan Memorial Bookstore is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. Click MORE + in the top right-hand corner of our bookstore’s website for Follett's COVID-19 message. Detailed information about the processes may also be found in the Frequently Asked Questions.   

VitalSource has joined leading publishers to help ensure students can continue to access quality digital course materials due to a recent and rapid campus shift to distance-learning. Get FREE course materials and textbooks here.

Free student-use software downloads

  • Office 365: Every active student can install a copy of Microsoft Office 365 suite (word,excel, powerpoint, etc) on up to five (5) personal computers. You will need to sign into office.com with your NetID. Instructions to access Office 365
  • Creative Cloud: Adobe has provided temporary at-home access to Creative Cloud suite to students impacted by COVID-19, so that you can continue working remotely. Instructions to download Creative Cloud

Other technical support:


Tutoring Services

Our goal at the ACE is to continue to provide the greatest possible flexibility to our students and support you in completing your assignments so you can successfully advance in your academic program. For the rest of the Spring 2020 semester, we are shifting the ACE in-person tutoring and academic support services to online tutoring and support. ACE tutors are trained and prepared to help you! 


To reach our tutors, click here
ACE Online Tutoring 

Our tutoring team is working virtually to assist you via the link above.  You may also reach out to them by email at: Rob Sheftel, RSheftel@nv.edu and Aimee Tiu-Wu, ATiu-Wu@nv.edu

Nursing student tutor: Ashley Morin, amori0030@mail.ct.edu


Library Services

Library staff is available to chat online or text (203) 951-8189 during the following hours: 
Monday – Thursday, 8am to 8pm | Friday, 8am to 4:30pm | Saturday & Sunday, 10am to 2pm

Visit the Library home page to:

  • Email your library at: library@nv.edu
  • Text a librarian at (203) 951-8199 during regular hours)
  • Follow the library on Instagram and Facebook for more frequent updates and info!


Advising

Need to meet with an academic advisor?

Advising faculty and staff are working remotely and can be contacted through email. If you do not have access to email, the department is checking voicemail each day.  Please call 203-575-8025 and an advisor will get back to you as soon as possible. 

Current students should reach out to their assigned academic advisor (usually, your program coordinator). You can find your assigned advisor by logging into myCommNet and accessing “DegreeWorks”. Search for individual faculty and staff email addresses in our employee directory.

 


Career Counseling Resources

The Center for Job Placement and College Opportunities has numerous online resources to assist you on your career search, including the online job board College Central

Our Center for Job Placement and College Opportunities staff is working virtually.
You may reach out to them at cjpco@nv.edu.



Enrollment Services

Admissions:

Our Admissions team is working virtually and is ready to assist you. 

During our campus closure, please use the following links to speak live with an Admissions Representative:

  • Mondays, Wednesdays, Fridays from 1:00pm-4:00pm Join
  • Tuesdays, Thursdays from 9:00am-12:00pm Join

You may also reach them by emailing nvcc@nv.edu.
You may apply to the college at nv.edu/apply

Our fall 2020 Admissions and Enrollment guide explains the steps to apply and register at NVCC.


Financial Aid/Veterans:

It's never too early to apply for Financial Aid!  
First step is to get your FSA ID
Then go to FAFSA.gov and fill out your application.
NVCC school code is: 006982

Our financial aid team is working virtually and is ready to answer your questions.
Please email them at NV-FinanicalAid@nv.edu



Registering

The Office of the Registrar is working remotely and can be reached by email at records@nv.edu.

Summer 20 and Fall 20 online registration for continuing students begins April 7.
Search courses here.

Important Notices:

  • Temporary hold on withdrawals: The college has currently placed a hold on processing withdrawals. This is a temporary measure to make sure you have the time to speak to the right staff on campus to determine the best move for you. Should students receiving federal financial aid withdraw from classes, they may be required to repay the funds awarded to them, and we want to make sure you understand if that will be the case. You will be able to withdraw from classes effective on the date you wish, but no withdrawals will be processed before April 3.

    For questions regarding Financial Aid and the withdrawal process please contact Cathy Hardy, DIrector of Financial Aid at chardy@nv.edu.  For general questions please contact one of our Center for Academic Planning and Student Success staff members:  Bonnie Goulet, Director of Student Developement Services at bgoulet@nv.edu , or one of our advisors: Sue Houlihan: shoulian@nv.edu, Sam Johnson: sjohnson1@nv.edu, or Yvette Tucker: jtucker@nv.edu .
  • Option to convert grade to Pass/Fail: Due to the ongoing COVID-19 outbreak and the transition to online education, all Connecticut community college students will have the option to convert any and all of the letter grades earned during the spring 2020 semester to credit/no credit grading – also known as pass/fail. Students will have until June 1, 2020 to make this decision. Opting for pass/fail will not impact a student’s GPA, and credits earned will be eligible for transfer to the state universities through the Transfer and Articulation Policy.  Click here for the full procedures the college will use for the pass/fail system, as well as the form students should use to opt-in


Bursar's

Our Bursar's team is working virtually and are here to answer your questions about payments.

You may reach them by email at bursars@nv.edu


Other Important Resources

We understand there is a lot going on and want to make you aware of the many resources available to help you through this stressful situation. 

Community Resource Hotline:

      • 211: Find local help with food, substance abuse, income, legal assistance, mental health, youth, children and family, re-entry, health care, transportation, crisis, older adults, housing, utility assistance, and basic needs.

    Food Pantries

      • The following community Food Pantries will allow our students to access their services utilizing their NVCC student IDs: 
        • Greater Waterbury Interfaith Ministries (GWIM) 770 East Main Street,Waterbury
          Soup Kitchen 11am – 1pm (hot meal in to-go container)
          Food Pantry – Emergency Food bags available
        • Salvation Army of Waterbury
          74 Central Avenue, Waterbury 
          Monday - 9am – 10:45pm
          Wednesday – 9 am – 11am
          Thursday – 9am – 10:45am  
        • St. Vincent DePaul
          327 Baldwin St, Waterbury 
          203.757.0411
          Food Pantry – Thursdays 1p – 2p (Food bag to go)
          Soup Kitchen – Daily 11a – 12:30p (hot meal to go container) 
        • The United Way of Western Connecticut and the Danbury Food Collaborative have provided a useful tool to help individuals in the Greater Danbury area with information to access various agencies that provide food services, SNAP information and other supportive services.
        • Connecticut Food Bank COVID-19 Mobile Pantries 


      Mental Health Resources


      Free/ Reduced Price Internet Access

        • Please see the following information from Comcast. In light of the current COVID-19 concerns which has required many to work and study remotely, Comcast will be offering free internet for two months, for those who qualify: https://www.internetessentials.com/covid19
        • Cox expands Coronavirus relief offerings for residential customers with reduced price internet for new customers and increased internet speeds.
        • Charter Communications to offer free access to spectrum broadband and wi-fi for 60 days for new K-12 and College Student households.


      Free Textbooks and Course Materials

        • VitalSource has joined leading publishers to help ensure students can continue to access quality digital course materials due to a recent and rapid campus shift to distance-learning. Get FREE course materials and textbooks here.


      Free Tax Services




           NVCC Foundation COVID-19 Emergency Student Fund

        • The NVCC Foundation Board of Directors, in collaboration with President De Filippis, established the NVCC Foundation COVID-19 Student Emergency Fund to assist NVCC students struggling with financial hardship due to the COVID-19 pandemic. The intention of this fund is to help meet the immediate needs of our students during this crisis so they can experience peace of mind and academic success. Please review the attached PDF application.  To apply for NVCC Foundation COVID-19 Student Emergency Funds please complete the fillable application and email it to Ecatuccio@nv.edu.
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