Recruitment, Xerox Healthcare, LLC

Manchester American Job Center/CTWorks, 893 Main Street, Manchester, CT

Author: Smith, Teresa/Monday, August 4, 2014/Categories: Job Placement Center

Event date: 8/12/2014 12:30 PM - 4:00 PM Export event

Event Location: Manchester American Job Center/CTWorks


Xerox Healthcare, LLC is now hiring:

F/T Transaction Sr. Processor, East Hartford, CT, Job ID #14027432
F/T Transaction Processing Supervisor, East Hartford, CT Job ID #14027433

You must register for this company overview and screening.

Transaction Sr. Processor

  • Transferring HUSKY B and Medicaid eligibility decisions determined by the Health Insurance Exchange Portal into the CHIP and Medicaid data bases.
  • Data entering household changes recorded by the Health Insurance Exchange Portal into the Medicaid and CHIP databases.
  • Ensuring accurate data entry of eligibility decisions, applicant and household member information into the data bases.
  • Meeting daily standards for Productivity and Quality with respect to the position.


  • Bachelor’s Degree Required.
  • Ability to communicate effectively through clear concise written documentation, verbal presentations and interviews.
  • Proficiency with company standard software and PC systems.
  • Typing and keyboarding skills required to enter data efficiently and accurately.
  • Knowledge of and ability to interpret and apply relevant State and Federal Laws, statutes and regulations.
  • Must be able to type between 50-60 WPM.

    A data entry and typing assessment is administered at the time of this recruitment. Practicing for this typing assessment is strongly recommended. You can go to for your free practice session.

F/T Transaction Processing Supervisor

Department Monitoring & Oversight:

  • Maintain accountability and responsibility for ensuring unit performance meets service level agreements specified in the contract with the State Of Connecticut.
  • Monitor staff performance on a daily basis to ensure that all contract requirements and corporate standards are met.
  • Ensure appropriate reporting metrics are in place to measure and ensure contract deliverables and employee performance are meeting standards.
  • Accurately update and monitor daily reports related to unit activity.

Customer Service & Communication Skills:

  • Facilitate timely resolution of complaints; answer questions and inquiries.
  • Effectively listen and communicate clearly and precisely to internal clients as well as external clients.
  • Consistently meet customer's needs.
  • Ensure that you and staff are meeting the expectation of Good Customer Service as well as returning calls within the contract specified timeframes.
  • Act as a liaison with DSS and other Business partners to identify and resolve issues and barriers within the process.

Leadership - Coaching & Team Building:

  • Support staff development through ongoing consultations and annual performance appraisals. Conducting monthly assessments with staff.
  • Clearly communicate and outline performance objectives for each staff person.
  • Evaluate progress toward individual performance objectives and coach staff on job expectations.
  • Provide staff with timely feedback on performance deficiencies, including coaching and formal disciplinary actions.
  • Independently take initiative to address deficient areas of staff performance. This includes but is not limited to Productivity, Quality and Attendance.
  • Work with direct reports on a consistent basis to promote their development in preparation for their progression to next level.

Quality Assurance & Training:

  • Review QA results to make recommendations for ongoing training.
  • Investigate and evaluate errors.
  • Support staff development through training.
  • Update procedures as needed and develop department specific training for staff.

Technical Excellence:

  • Serve as an Eligibility/ SME (Subject Matter Expert).
  • Assist staff with cases needing immediate assistance, which may include entering or correcting case information and determining eligibility, processing retro enrollments and disenrollments and other special types of transactions.
  • Complete all projects/ tasks assigned in a timely manner.
  • Notify management prior to due date when deliverables will not be met on time.
  • Provide Quality and timeliness of deliverables.


  • Ability to communicate effectively through clear, concise written documentation, verbal presentations and interviews. Proficiency with company standard software and PC systems.
  • Ability to problem solve through analysis and ongoing feedback.
  • Achieve results through knowledge, empathy and commitment.
  • Knowledge of and ability to interpret and apply relevant State and Federal laws, statutes and regulations.

Education and Experience:

  • College Degree
  • Experience supervising staff
  • Eligibility determination experience preferred.

Interview Preparation Instructions:

  • Bring Résumé or Outline of Work Exp.
  • Professional Dress
  • Arrive Ready to Complete Application
  • No Children

For more information visit and search by Job I.D.



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